Returns

 

In order to return your product, please email info@neuroathletics.com.au.  Please mention the reason for returning the product and provide your order number in the comments. You'll receive an email with return instructions. We will also keep you updated about the process and our shipping provider will send you a tracking code to follow your package.

Your item(s) should be sent back to us within 14 days after you've received the order. Returns outside this timeframe will not be accepted.

All items should be returned in their original packaging. Please send all items you wish to return from an order in the same package for shipment, to make sure your return is processed as quickly as possible.

Important note:

  • We do not accept laundered garments.

  • Only the first return is free of charge.

While requesting your return, you can choose between a refund or an exchange. In case of an exchange, please indicate the size, colour, and model.

Refunds:

Shipping costs are not refunded, unless your items are faulty or if you return your complete order.

Please note that it can take up to 10 business days for the refund to be deposited to your bank account.